FAQ: The "Not So Tactical" Titanium Carabiner
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will Kickstarter Backers receive their items?

All Kickstarter rewards are guaranteed to ship before December of 2023. US shipping generally takes 5 days or less, though international shipping can be as long as 60 days, though on average it’s only three weeks.

That being said, I am aiming to ship before Christmas. At this point I can’t guarantee that, but it is my goal.

Last updated: April 17, 2023 09:20

When will pre-order backers receive their items?

Pre-orders will be shipped immediately after all regular backers have been fulfilled.

Last updated: April 17, 2023 09:17

Where else can I order these items?

Items will be available for purchase on our website, Etsy, Amazon, and hopefully some brick and mortar stores once all pre-orders have been filled.

Last updated: April 17, 2023 09:20

Something is wrong with my order, what do I do?

Send an email to co[email protected], and I will get you taken care of.

Last updated: April 17, 2023 09:20

I live outside the US, I have received tracking information, but the tracking info hasn't updated for several days.

This is unfortunately very common and does not mean your package has been lost. It’s not unusual for packages to take several weeks to clear customs. If you have not received your package within 60 days, please send an email to [email protected]

Last updated: April 17, 2023 09:20

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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